The warranty period for EU citizens is in accordance with applicable EU laws and 12 months for non-EU citizens.

The warranty covers any defects present at the time of purchase; any defects arising afterwards will be carefully examined and handled by our workshop.
Any malfunctions occurring during the warranty period will be subject to a technical inspection at our workshop, in order to accurately determine the cause of the problem and the most suitable solution.

In the event of a defect covered by the warranty, the repairs will be carried out at no cost to the customer, in accordance with the procedures provided for by the applicable regulations. If the issue is not covered by the warranty, a quote will be provided before proceeding with any repair.

Our warranty on wood
The wood used for our instruments is selected with great care and left to season for many years to ensure stability, reliability, and a high-level sound response.
In the rare event that a crack should appear, the instrument will be carefully assessed by our workshop. If the crack is not attributable to impact, falls, exposure to heat sources, extreme temperature changes, improper storage or evident negligence in the care of the instrument, the repair will be covered by the warranty.
The customer will only be required to cover the shipping costs for sending and returning the instrument.

Exclusions from the warranty

• Reeds, pads, corks and materials subject to normal wear and tear, except for evident defects present at the time of delivery.
• Damage caused by falls, impacts, crushing, inadequate transport or evident negligence on the part of the customer.
• Ordinary adjustments due to the settling of the instrument after use.
• Repairs or modifications carried out by unauthorised technicians.
• Oxidation of the mechanism due to improper use or normal use over time.
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If you need to request an intervention
Pulsante: Push here and you will be forward to the assistance form.
To receive advice on the correct care and maintenance of the instrument, please visit our FAQ – Care and Maintenance page.