The warranty lasts 24 months for EU citizens and 12 months for non-EU citizens.
The warranty covers any lack of conformity present at the time of purchase; any defect arising afterwards will be handled by our workshop and carefully examined.
Any malfunctions occurring during the warranty period will be subject to a technical inspection at our workshop, in order to accurately determine the cause of the problem and the most suitable solution.
In the event of a defect covered by the warranty, the intervention will be carried out at no cost to the customer, in accordance with the procedures provided for by the applicable regulations. If the issue is not covered by the warranty, a quotation will be provided before proceeding with any repair.
Our warranty on wood
The wood used for our instruments is selected with great care and left to season for many years precisely to ensure stability, reliability and a high-level sound response.
In the rare event that a crack should appear, the instrument will be carefully assessed by our workshop. If the crack is not attributable to impact, falls, exposure to heat sources, extreme temperature changes, improper storage or evident negligence in the care of the instrument, the intervention will be covered by the warranty.
The customer will only be required to cover the shipping costs for sending and returning the instrument.
Exclusions from the warranty
- Reeds, pads, corks and materials subject to normal wear and tear, except for evident defects present at the time of delivery.
- Damage caused by falls, impacts, crushing, inadequate transport or evident negligence on the part of the customer.
- Ordinary adjustments due to the settling of the instrument after use.
- Interventions carried out by unauthorised technicians.
- Oxidation of the mechanism due to improper use or normal use over time.
If you need to request an intervention
Pulsante: Clicca qui che ti manda al form dell’assistenza.
To receive advice on the correct care and maintenance of the instrument, please visit our FAQ – Care and Maintenance page.
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